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Billing on nao Cloud is per organization and managed by organization admins from Settings -> Billing & Credits. Members don’t see billing pages: they are asked to contact an admin when something needs attention.

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Free trial

Every new organization gets a 14-day free trial. No card is needed.
  • The trial starts automatically when your organization creates its first project, through the onboarding agent or nao deploy. Admins can also start it earlier from the banner: “Start your free trial now, or it will begin when you create your first project.”
  • During the trial, admins see a banner with the days left. In the last 3 days it reminds you to choose a plan.
  • If the trial ends without a subscription, your organization switches to read-only: your projects, chats, and data stay available, but agents stop running until you subscribe.

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Plans

nao Cloud has one plan with unlimited users, billed monthly or yearly (yearly shows its discount). Prices are shown in USD or EUR depending on your location. See getnao.io/pricing for current prices. To subscribe, open Settings -> Billing & Credits and click Choose plan in Stripe (or Subscribe in Stripe after the trial). You choose monthly or yearly billing in Stripe, where you can also enter a promotion code. If you subscribe during the trial, nothing is charged before the trial ends. From the same page you can see your current plan and its status, open invoices, and manage your payment method in Stripe.

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nao credits

nao credits let your team chat with managed AI models without bringing an LLM API key. They are held in one shared wallet per organization and used by every project in it.
nao credits can be used during the free trial. After the trial, they can only be used with an active nao Cloud subscription.

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Getting credits

When the setup grant lands, admins see a Welcome to nao Cloud dialog with Ask your first question. To add more, org admins click Add credits in the Organization credits card. Choose an amount from $20 to $500. A 5% nao platform fee and applicable taxes are added, and payment goes through Stripe Checkout.

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Using credits

Credits pay for the managed nao models: GPT 6 Luna (default) and GPT 6 Sol. Pick them in the chat model picker, or set them as defaults in Settings -> Agent -> Models, where the nao provider card shows your remaining credits. Your own provider keys (OpenAI, Anthropic, Bedrock, and so on) are billed by your provider and never use credits. You can mix both: add your API key in Settings -> Agent -> Models and keep the nao models available. Example chats on the Jaffle Shop project and onboarding chats are free and don’t use credits.

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Tracking usage

The Organization credits card in Settings -> Billing & Credits shows what is Available, Credited and Debited, with two tabs:
  • Credit history: grants, purchases, and refunds.
  • nao AI usage: what each member spent on nao models.
Managed model costs also appear in Usage & Costs next to your own providers’ estimates.

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When credits run out

When the wallet is empty, the nao models disappear from the model picker and chats using them stop. Your projects, chats, and data are safe.
  • Admins see Add nao credits and Add your API key.
  • Members are asked to contact an organization admin.